In this policy, Alexis Basso Pottery may be referred to as "us" or "we". The user may be referred to as "you". www.alexisbasso.com may be referred to as “our website”.
Disclaimer
Though we strive to always display the correct information on our website, errors may occur. We cannot guarantee that all information is up to date and the content of our website is at all time free of inaccuracies. We cannot guarantee that our website or any service on our website will remain available. We reserve the right to discontinue or alter any of our website services and to stop publishing our website at any time in our sole discretion without notice or explanation. We cannot guarantee a problem-free, uninterrupted and secure access to our website. We cannot be held responsible for any damage caused from using our website.
The products displayed on our website may change from time to time and are subject to availability. We cannot guarantee that all the products available on our website are in stock at the time of your order. We have made every effort to describe and display our products as accurately as possible. However, due to the handmade nature of our products there may be imperfections and variations in design, texture, colour, weight, size and packaging. Any care instructions for products provided on our website should be followed as we cannot be held responsible for damages caused to any products as a result of failure to follow the care instructions on our website.
In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content or product posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Copyright Notice
Copyright and other intellectual property rights provided on our website are owned by us and/or our licensors. You are authorised to use this material only for personal, non-commercial purposes. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without our express permission. You may not modify the material in any way without our express permission.
If you wish to make any use of material on our website other than as permitted above, please contact us via email at hello@alexisbasso.com.
Orders
The order process is set out clearly and simply on our website and you are given the opportunity to edit or amend details that you have entered incorrectly, including product selection, quantities, delivery information, payment information and contact information.
A contract of sale is only formed when you have completed the process of purchasing products on our website and received a confirmation email from us. You must ensure this order confirmation is accurate and inform us immediately if there is any error in it. We cannot be held responsible for any inaccuracies or errors in your order.
We reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit/debit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We reserve the right to cancel any order that we deem to be fraudulent or related to any illegal activity. We may choose to pass on the details of any fraudulent activity on our website to UK authorities.
Payments
Payments are made at the point of sale via a secure server. By making a purchase, you specifically authorise us to submit information to the relevant third party for credit/debit card authorisation. If your card issuer declines authorisation for any reason, we cannot be held responsible for any delay in despatch or non-delivery of your order.
We can only accept the following cards: Visa credit and debit, MasterCard credit and debit, American Express.
All prices on our website are in Euros (€) and are exclusive of shipping fees.
Discount Codes
Discount codes can only be used until their expiry date. The offer can only be used once and cannot be used in conjunction with any other promotional offer such as free shipping or a sale.
Links
Our website may contain links to other websites beyond our control. We have no control over the contents of those websites or resources, and we cannot be held responsible for content or privacy policies of such sites or for any loss or damage that may arise from their use.
You may link to any page on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You may not link to any page on our website to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website without our express permission. We reserve the right to withdraw linking permission at any time in our sole discretion without notice or explanation. Our website must not be framed on any other website without our express permission. We reserve the right to withdraw permission to frame our website at any time in our sole discretion without notice or explanation.
If you wish to make any use of material on our website other than as permitted above, please contact us via email at hello@alexisbasso.com.
Privacy Policy
You can find more information about our privacy policy here.
Green Policy
You can find more information about our green policy here.
Violation of Rules
If you breach these terms and conditions in any way, or if we suspect that you have breached these terms and conditions in any way, we reserve the right to seek all remedies available at law and in equity for violations of these terms and conditions, including the right to block access to our website. Where we suspend or block your access to our website, you must not take any action to circumvent such suspension or blocking, including without limitation creating and/or using a different account.
Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
Force Majeure
In case of force majeure, our obligations are rendered null and void. The contract between you and us can in such cases be partially or fully terminated by yourself or us.
A force majeure is defined as event of war, civil war, revolution, riot, governmental measures, strike lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. We will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
Warranty
You warrant to us that you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms and conditions. You warrant to us that you are at least 18 years of age. You warrant to us that the information provided in your order is accurate and complete. You warrant to us that the credit/debit card used to pay for the order is yours. You warrant to us that you will be able to accept delivery of the products.
Governing Law
These terms are governed by Scots law. Any contract for the purchase of products from our website and any dispute or claim arising out of or in connection with any such contract will be governed by Scots law. You and we both agree that the courts of Scotland will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in England you may also bring proceedings in England.
Variation
We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our website.
Contact Us
Effective Date: 2 August 2025